4. Experience

Go from daily disruption to everyday delight

Create commute-worthy spaces

In the age of hybrid and remote working, creating commute-worthy spaces is a priority. And AI has a huge role to play in providing clean, safe, green environments and exceptional experiences for those that use your facilities.

With AI you can gain insight into underutilised areas. This can help facilities managers make informed decisions about reallocating space to meet changing needs, or base cleaning and maintenance schedules on real-time information around demand and use.

AI can even help you improve tenant and occupant satisfaction by personalising environments based on individual preferences, automatically adjusting elements like temperature and lighting to improve comfort. And AI chatbots can provide instant support for common queries such as bookings or amenities.

Even before this stage, AI can play a vital role in helping architects and designers map out space and create optimal environments. The opportunities are endless. environments. The opportunities are near endless.

Setting standards for AI use

If we’re using AI to make decisions about the spaces where people work and to improve the human experience, then we must have robust standards. AI has to be a tool we can trust to deliver what people want and need. For that reason, we strive to set the benchmark for AI use standards in our industry with our Ethical Use of AI policy and an established AI Ethics Board.

These foundations ensure that our sourcing, evaluation, development and use of AI is in line with the very latest standards – and that every use case is serving the people it’s intended to help. They help to ensure that AI doesn’t include bias that affects marginalised groups, and they enable us to be transparent about the data we use, and how our algorithms and AI models put that data to use. All of this instils confidence in our colleagues, clients and stakeholders – the people AI is designed to serve.