Mitie: Where technology and people combine

Our approach to AI

At Mitie, our work transforming the built environment combines highly-skilled people with the latest technology to enhance facilities management processes. It’s an approach we’ve been refining for years. And as AI takes centre stage, it’s now our goal to be an industry leader in that space, too.

We’re already using AI to deliver intelligent engineering, intelligent cleaning, intelligent security and intelligent projects. Across these areas of operation, AI helps us summarise information, recommend best actions, predict incidents and automate time-consuming tasks. Ultimately, it arms our experts with the insights needed to drive meaningful change for you, ensuring their efforts are targeted, prioritised and always impactful.

Intelligent engineering

We’re arming our on-site engineers with the information they need to deliver a first-time fix, as often as possible – improving operational efficiency and reducing costly downtime for clients.

Intelligent cleaning

With AI-powered insights and intelligent spill detection, we’re embracing demand-led cleaning so our people can be deployed where they’re needed most – for more efficient workflows and a better experience for all.

Intelligent security

Protect your people, property and assets through powerful AI analytics and intelligent foresight. With AI, we make spaces safer, protect against losses and help our clients stay a step ahead of any potential threats.

Intelligent projects

We’re accelerating the path to net zero by offering intelligent insights on emissions within the built environment – fuelling solutions that bring our clients closer to their decarbonisation goals.

Our Intelligent X services are deployed across four key areas of our operations

How we do it…

In the last six years, we’ve invested £160 million in our data infrastructure.

Our data lake comprises one of the most definitive data sets in the industry, with 25 million data points processed every week. And we already use AI on over 700 terabytes of data covering every aspect of the built environment and its use. That’s the equivalent of over 20 million full filing cabinets.

Using this data, and that from third-party sources, we deploy advanced analytics alongside industry-leading AI and machine learning capabilities from our partners. This enables more informed decisions, reduces costs, increases sustainability and enhances value across client estates.