Our social value pillars

Mitie’s approach to ESG incorporates a social value framework that aims to increase our positive impact on society – whether that’s economic, social or environmental. With 64,000 colleagues (correct as of April 2023) and 3,000+ customers, our impact on the lives of people is considerable. That’s why both climate action and job creation are at the heart of our social value pillars, which align with the UK Government’s Social Value Model and the UN Sustainable Development Goals (SDGs).

Innovation

Innovation is embedded within all our pillars to ensure we remain at the forefront of technology and processes – guided by our Science of Service® approach.

Environment

The climate emergency is humanity’s biggest challenge, so it’s vital all our people understand the consequences of our environmental impact.

People

People are our greatest asset, and we have a duty of care to ensure they are equipped to be productive at work and home.

Community

We are an active part of the communities in which we operate, helping deliver social value for Mitie and our customers.

Responsible supply chain

We have a robust and responsible supply chain that is trained in social value and engaged in the creation of positive social impacts across all areas of business.

The United Nations Sustainable Development Goals

As part of a leading ESG organisation, Mitie aligns itself with the United Nations Sustainable Development Goals (SDGs) to follow industry expectations and demonstrate best practice.

In 2015, the United Kingdom and other members of the UN committed to deliver the Sustainable Development Goals. These aim to end poverty, protect the planet, and ensure prosperity for all, by achieving 17 goals by 2030.

The SDGs apply to the UK domestically and call on government and business to contribute towards their achievement. There is a clear connection between the SDGs and government’s ambition around social value, which further supports the case for delivering social value through commercial activities.

ESG targets

Environment

Scope I and 2 emissions - UK only (tonnes)

Scope 3 emissions - global (tonnes)

% of fleet zero carbon

Waste to landfill (tonnes)

Responsible supply chain

Spend with VCSEs

% of spend with SMEs (commitment to maintain public sector spend >33% target)

% of spend on Supplier Management Framework

People

% of employees where Mitie control salary paid Real Living Wage

% of employees through apprenticeship scheme

% of women on senior leadership team

% of racially diverse colleagues on senior leadership team

Community

Volunteer paid hours

Health and wellbeing training hours delivered

Armed Forces recruitment*

*This target relates to maintaining Armed Forces recruitment at a percentage of 0.5% above population average

FY23 Target

20,300

315,433

45%

100

£1.5m

31%

37%

100%

3.5%

35%

10%

16,320

8,169

2.43%

FY24 Target

16,900

296,507

65%

£2m

32%

39%

100%

4.3%

35%

10%

20,720

26,312

2.39%

FY25 Target

12,775

275,752

85%

£2.25m

33%

40%

100%

40%

20%

23,680

28,943

2.34%